In a quaint corner of Cwmbran, South Wales, the owner of the popular Gooey Chewy Cheese burger stall is grappling with an unexpected challenge.
Recently, a customer left a scathing one-star review that has left the stall’s owner both surprised and disheartened.
The disgruntled customer, who chose to remain anonymous, expressed her frustration after finding the stall sold out of burgers before 7 p.m. The review, which was later removed, read: “Wasn’t able to try the food as they’d run out of burgers before 7 p.m.”
The stall owner responded with a mix of disbelief and disappointment, stating: “I’m absolutely gutted that you left a one-star review just because we ran out of burgers.
We sold more than usual that day, and while I understand the frustration, a one-star review seems a bit harsh for something that’s out of our control.
I hope next time we’ll have what you’re looking for!”
Social Media Reaction
The reaction on social media has been mixed. Some users sympathized with the reviewer, arguing that running out of stock can be a significant issue, reflecting poor planning or management.
One comment noted, “Running out of stock can be a legitimate concern and affect your rating. If you consistently run out and can’t fulfill orders, it shows a lapse in customer service.”
Others felt the review was unduly harsh and that the stall must be doing something right to sell out. One user remarked, “If they’re selling out, it means they’re doing something well.
The reviewer’s comment seems more like an attempt to tarnish the business’s reputation.”
The Owner’s Take
In response to the flood of comments, the burger stall owner clarified that their intention was not to shame the reviewer but to share their surprise at the situation.
“I posted the review because I found it amusing,” the owner explained. “She wasn’t pressured into deleting it; it was removed after my reply. I think even she realized the review might have been a bit unfair.”
The episode has sparked a lively discussion about customer feedback and business operations, leaving the burger stall’s owner hopeful that future interactions will be more positive.
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